Secure Dual Channel Recording

Standard IVR systems have one channel open to both play the prompts and record the answers. The problem is that the one channel can only do one thing at a time - play or record - so what's said on the phone while the prompts play is not recorded.

IQVerify Dual Channel Recording opens two channels simultaneously to record what's said while the prompts are played. You get the entire conversation, just as it was originally recorded.

By eliminating a rep's ability to mislead the customer, IQVerify helps to ensure that your sales are not misrepresented. Furthermore, when reps know they can be monitored at every step of the verification process, it deters fraudulent attempts from happening from the start.

Web Services / Data-Posting

You can access directly into IQVerify's voice-archives directly from internal billing systems or CRM systems, with nothing more than knowing the generated verification number. This allows for real time access from customer service agents to recordings, and ultra-flexible workflows.

IQVerify can also post to 3rd party data-systems verification information. This can be triggered on post-call events, or quality control.

Transcription information can also be posted via IQVerify's flexible web-service interfaces.

Online Reporting

Clients have the ability see up-to-date statistics and results on both a transaction and agent level using IQVerify's reporting features. Tracking agents and their transactions enables a greater analysis of activity to help focus on effective sales activity while simultaneously enabling clients to address problem areas immediately. Clients can also regenerate any reports previously sent for historical analysis.

Industry Leading Quality Control

Our web based quality control console is without question the most advanced in the industry. Our quality control allows for flexible and manageable web-based access to queue-driven quality control for both organizations and sales teams.

You can trigger quality control levels from various levels, for example external sales teams can do initial quality control which then triggers a second level organization quality control to help manage outside sales floors.

Audio Exporting

Though IQVerify continues to maintain audio and provide access for over 100 million transactions, some clients need their audio at the their own site. For this, IQVerify offers our Verification Audio Exporter. Using this service, clients have the ability to download each day's transactions via the web and maintain it at their own facilities, to be used however they need, whether attaching the audio file to the customer record in their system or passing the audio along to another partner within the work flow.

Transcription Services

Need to capture key data elements from your recordings? Whether you need name and address, product inquiry data, or other verification-related data, IQVerify can help.

Our staff of transcription agents can process your recordings. Our quality control process checks every transcription before it is sent to you. So whether we staff your project using transcribers in Utah or India, you will get the same great, high-quality results. Because IQVerify can source transcribers from anywhere, we are not bound by location, which means you can get your output FAST.

COMING SOON: An automated voice transcription. This is a real time service that will transcribe the call to text. With high reliability and immediate results, this provides a low-cost alternative to live-agent transcription. You can get immediate results assisting quality control with a visual text-based view of the call recording. Expect this feature in coming months! The best part at no additional charge to the standard recording!

Intuitive Web Based Access

All recordings are accessible using the Web, which means the recordings never leave our database or our control. We know when your work is done to ensure on-time completion of every job.