For many phone transactions for outbound or inbound call centers, the only recording needed is for an individual transaction. The recording doesn’t need to start until the customer has agreed to the sale or other transaction, which then needs to be documented.

IQVerify is the perfect tool to make on-demand recordings quickly and inexpensively, capturing a verbal authorization in lieu of a signature. Just conference in IQVerify and start talking; recording begins immediately.

Features Overview

• We archive your transaction for 4 years at no extra cost
• Absolutely no up-front costs – you pay as you go!
• Low cost transactions keep the service in line with your business
• Full access to original recording
• High availability database 24x7x365
• Live person transcription and QC services optionally available
• Third party compliance with FTC 'digital signature' regulations

Administration

Multiple accounts with limited privileges can be set up and completely managed at your companies end.

• Allow access to review recordings to the call centers or clients
• Allow access to merchant providers
• Allow access to internal QC agents to validate and flag accounts as accepted
• Reports and statistics available for quick and easy quality management

Retrieving Calls

• Access and listen to calls over the internet
• Choose individual prompts to listen to for fast turnaround
• Listen to calls over the phone for sale validation or disputes
• All calls are stored for 4 years

Tracking (all features are included, but completely optional)

• Track each call center with unique account id's
• Track individual agents with unique rep id's
• Track each sale using the ID assigned to each verification
• Track each sale using the clients phone number

Setup

• No new equipment needed
• All existing telephony equipment can be used
• Accounts are set up and accessible in just a few hours
• Voice talents are available for script recording