IQ Verify

Scripted Recording

Scripted Recording takes our Classic Transaction Recording to the next level. By applying IQVerify's dynamic call flow definitions, our clients can have all the benefits of our transaction recording, while the system takes care of asking the questions! With the same clear, consistent questions asked of each customer, this reduces rep responsibility while also demonstrating your company's desire to protect the customer along with your order.

By ensuring that every customer hears the same necessary disclosure information, pricing, or terms, this helps to eliminate fraud situations by taking away a rogue rep's ability to misrepresent your product or service offering.

With IQVerify talent voice services, we can ensure that your close-rates are at the highest achievable levels. Training time with new sales agents are drastically reduced, and getting an agent to reach efficient close rates are made easier than ever!

Scripted recording provides a proven turn-key solution to effectively introduce up-sales into your sale while still documenting a digital signature and keeping your agents in compliance.

Reviewed Verification

Reviewed verification, our most widely used product, makes up our standard Third-Party Verification offering. Whether mandated by a regulatory body such as the FCC, FTC, state PUC, or simply as a means to protect your sales, IQVerify's TPV service has been utilized successfully for verification of various industries.

Within a full verification, IQVerify not only captures the customer responses but then can follow up with a live-person review (optional service). By applying a set of review criteria for each question, IQVerify ensures that the necessary information and affirmations have been captured, reporting back to the client with a “verified” or “rejected” status for each call. Thus, in the event of a dispute, you can dial right back into the system to retrieve the transaction and play it back for the customer, knowing that it was indeed verified properly.

In the event that a transaction is failed, we provide a reason code and brief notes so that appropriate follow up measures can be taken and sales can be maximized. Furthermore, any suspect rep behavior can be reported right away so that a rep can be retrained or reprimanded accordingly, rather than allowing more of their sales to go through unnoticed, keeping your organization.

IQVerify's quality control is the industry leader in allowing organizations scalable and rapid growth of sales teams, ensuring that the compliance is maintained, keeping your merchant accounts stable and your organization out of the court room!