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At ProVido, its important to ensure things are communicated and received in the right way and this is not an easy task. I have tried various systems to help ensure the communication between the agents and the contact is as clear as possible, but none were as easy to use especially to pin down our process and procedures. But ever since I came across IQ Verify, it has really given us a better sense of where we should pay attention. This system is very effective especially when it comes to curbing the fraud and misrepresentations that can occur. This system is very easy to operate and provides a perfect tool for any center dealing with telephonic conversations. It's been a good experience for me especially when we discovered the loopholes and worked through them.
Priya Kripalani, ProVido

What is Third Party Verification (TPV)?

Third party verification allows a separate company to confirm a phone sale through an automated recording process.

  • Your rep and the client will be both on the line with an automated prompt voice system which will allow accurate disclosures and agreements to be made.
  • Your client will be asked questions and then prompted to respond. The sales representative is on the line and can talk to the client if there are any questions.
  • TPV services can be used to increase productivity, eliminate fraud and be completely compliant with all FTC and FCC laws.

Other uses for TPV

  • TPV services can also be used outside of phone sales. This service can also be integrated as a survey response agent to gather survey data without the expense of long human interaction.
  • When gathering just simple lead data, use this service to validate information and ensure lead quality.
  • Third, with more experience than anyone, we provide scripting and methodology to give you the highest possible sell-through rate.
  • Finally, VoiceLog offers unrivaled reliability. With our combination of time-tested, redundant voice processing hardware, industry-leading call center system, unique operator staffing approach and high-availability database and retrieval platform, we offer the most reliable verification service.

Experience

With over 10 years experience in Telecommunication engineering, you can rest assure the accuracy and compatibility of our software. Our top developers and designers have been involved in the call center industry for over 12 years and have designed and built the system specifically to increase productivity and eliminate costs. Live support is always available for any problems or concerns.

Be Compliant!

TPV is required or authorized by the FCC and most states for all telecom service changes and by many states for changes in electric and natural gas service. In addition, the FTC requires a process similar to TPV for many orders.